Privacy Policy

Who Are We

Mpress Studios, a trade name of Gnarly Crumb, LLC, provides professional WordPress and web hosting services. This privacy policy applies to all visitors and customers using or accessing our website for the services we offer. It also pertains to the WordPress services we provide, which may use APIs to interact with our servers.

This policy does not cover websites that we host for our customers. For these sites, the site owner/customer is responsible for publishing its own privacy policy.

Mpress Studios is a registered LLC in [Mississippi, USA]. Our mailing address is:

Gnarly Crumb, LLC
PO Box 2004
Starkville, MS USA

For any privacy-related questions, you can reach us at [your email, e.g., privacy@mpressstudios.com].

Sharing Your Data

We utilize third-party services on our site to enhance functionality and user experience. The extent to which your data is shared with these providers depends on your use of our services. We list specific third-parties and their privacy policies in the sections below.

Each third-party provider has undergone vetting to ensure their privacy policies and practices meet or exceed our standards. Where appropriate, we have Data Privacy Agreements in place with these companies to ensure your data is secure.

We disclose potentially personally-identifying information only to our employees, contractors, and affiliated organizations that need to know that information in order to process it on our behalf or to provide services. By using our websites and services, you consent to the transfer of such information to them. We do not rent or sell any personally-identifying information to anyone.

We may disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

Cookies

A cookie is a small piece of data stored on a visitor’s device by our website, which the visitor’s browser provides to our website on each return visit. We use cookies to identify and track visitors, their usage of our services, and their website access preferences. Visitors who do not wish to have cookies placed on their devices should set their browsers to refuse cookies before using our websites, noting that certain features may not function properly without the aid of cookies.

Personal Data We Collect

Registered Users

  • Your Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) may be visible to visitors to the website (e.g. if you leave a comment, forum post, or contribute an article/post).
  • If you author an article/post, your Username, User ID, Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) are provided to any visitor using the website’s REST API interface.
  • If you upload media (e.g. images) to the website (in forums, posts, or comments), you should avoid uploading images with EXIF GPS location data included. Visitors to the website can download and extract any location data included in images on the website.
  • Visitors using the website’s REST API interface can correlate uploaded media to a particular user. This may allow such visitors to map a user to a particular time and location if EXIF GPS location data was included in the uploaded media.
  • If you edit or publish an article/post, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
  • When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  • If you leave a comment on a site you may opt-in to saving your name, email address and website in cookies so we can recognise you as a commenter. These cookies will persist for one year.
  • Additional spam detection is provided by Automattic/Akismet. The Automattic privacy policy is available here.
  • Published content and comments are stored indefinitely unless deletion/removal is requested by the original author.

Email/Chat/Contact Forms

  • We use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here.
  • Customers that email us, or use any of the contact forms on our website, will have their email address, IP address, and any data provided in the contact form or body of the email stored in G Suite archives and in our help desk third-party service provider, HelpScout. The HelpScout privacy policy is found here.
  • We use LiveChatInc to provide live chat and live support services. Any data provided during a live chat session with one of our team members will be recorded and logged in an email that is sent to our HelpScout help desk. This includes your name, email address, and IP address. The LiveChatInc privacy policy is found here.
  • LiveChatInc uses cookies to tailor chat sessions to the individual. No personal information is stored in these cookies (only visit history). Cookies expire in 3 years.
  • We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.

Embedded Content From Other Websites

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below. Where a general privacy policy is not available, the applicable country is indicated.

Analytics

  • We use Google Analytics for tracking visitors and aggregating information about the traffic to our website. The Google Analytics privacy policy can be found here. You can learn more about how to opt-out of tracking in Google Analytics here.
  • We use Mixpanel to track the logged-in activity of users of WPMU DEV. This includes profile information provided during signup. Mixpanel’s privacy policy is found here. Mixpanel uses cookies to track activity on the WPMU DEV site. Cookies include a unique identifier tied to your WPMU DEV account but does not include personally identifying information. Cookies expire within 1 year. Mixpanel, like Google Analytics, respects ‘Do Not Track’ settings that are available in modern web browsers.
  • We use Hotjar to help us analyze and improve user experiences. You may opt-out from having Hotjar collect your information when visiting a Hotjar Enabled Site at any time by enabling Do Not Track (DNT) in your browser. Hotjar’s privacy policy is found here.
  • We use Sentry for application monitoring. Sentry’s privacy policy can be found here.

Marketing Campaigns

  • We use email marketing to communicate with customers and potential customers from time to time.
  • We may also send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.
  • All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
  • We use a number of different services for email marketing. You can read the privacy policy of each service here: Mailjet, Airship, G2.
  • We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. If you opt-in to saving your name, email address, and website in cookies, these are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Contact Forms and Communication

We use [Your Email Provider, e.g., Google/G Suite] to manage internal and customer-facing communications. Data provided through emails or contact forms is stored in our [Your CRM or Email Service, e.g., G Suite] archives and in our help desk service provider, [e.g., HelpScout].

Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Your Rights

Registered users and those who have left comments on our site can request to see or download the data we have about them. You can also request “to be forgotten,” and we will erase any personally identifiable data we have about you, excluding data we are obliged to keep for administrative, legal, or security purposes.

Protecting Your Data

The security of our service and your data is our top priority. We adhere to best practices in all aspects of security and use only third-party services that commit to the highest levels of privacy and security practices.

Privacy Policy Changes

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

This policy is effective as of [Date].